Privacy Policy

1. Overview

EComClaws (operated by Beijing Bidi Technology Co., Ltd., "we", "us") understands how important your business data is and is committed to protecting your privacy to the highest standard. This Privacy Policy explains how we collect, use, store, and protect your information when you use EComClaws products and services.

By using our service, you agree to this Privacy Policy. If you do not agree, please stop using the service.

2. Information We Collect

Information you provide directly:

• Name, phone number, and email address submitted via contact forms
• Order export files (Excel/CSV) you upload from e-commerce platforms
• Competitor product links and store information you configure in the system

Information collected automatically:

• Website access logs (IP address, browser type, access time)
• Page browsing behavior (used to improve product experience, not to identify individuals)

Information we do NOT collect:

• Any e-commerce platform login credentials or API keys
• Personal identifying information of your customers (names, addresses, phone numbers, etc.)

3. How We Use Your Information

We use the information we collect to:

• Provide core product services including competitor monitoring and profit analytics
• Respond to your inquiries and provide customer support
• Send product updates and feature announcements (you may unsubscribe at any time)
• Analyze product usage to continuously improve service quality

4. Data Storage & Security

Your business data is stored on isolated servers you authorize. We apply the following security measures:

• HTTPS/TLS encryption in transit
• AES-256 encryption at rest
• Strict access controls — employees access data only when necessary
• Regular security audits and vulnerability scanning

5. Information Sharing

We do not sell, rent, or share your personal information for commercial purposes. Exceptions include:

• Service providers: Trusted third-party providers (e.g., cloud hosting) may process data on our behalf under confidentiality agreements
• Legal requirements: We may disclose information when required by law or a lawful government request
• Business transfers: In the event of a merger or acquisition, data may be transferred with prior notice

6. Your Rights

You have the following rights over your data:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account data
• Portability: Request an export of your data in a common format

To exercise these rights, contact us at: contact@ecomclaws.com

7. Cookies

This website uses only necessary cookies to maintain session state and security. We do not use cross-site tracking cookies or third-party advertising cookies. You can manage cookie preferences in your browser settings.

8. Policy Updates

We may update this policy as laws change or product features evolve. Material changes will be communicated via in-product notice or email in advance. Continued use of the service constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out: